Cancellation Policy
Effective Date: September 7, 2026
We understand that plans can change. This Cancellation Policy explains when you may request cancellation of an order, how cancellation requests are handled, and what options may be available if an order has already been shipped.
1. Cancellation Eligibility
You may contact us to request cancellation of an order that has not yet shipped.
Because orders may move through processing and fulfillment shortly after they are placed, please submit your cancellation request as soon as possible.
Whether a cancellation can be completed depends on the status of the order when we receive and review your request.
If an order has already entered processing, packing, or shipping fulfillment, cancellation may no longer be possible, even if you have not yet received a shipping notification or tracking information.
We will review the current order status and inform you whether the cancellation can be completed.
2. Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled directly under this Cancellation Policy.
If your order has already shipped and you no longer want the product, you may allow the shipment to be delivered and then request a return or refund in accordance with our applicable Return & Refund Policy.
Return eligibility, return conditions, return shipping responsibilities, and refund requirements are governed by the applicable return policy rather than this Cancellation Policy.
Any statutory consumer rights that apply to your purchase remain unaffected.
3. How to Request a Cancellation
To request an order cancellation, please contact our customer service team:
Email: client@xenrelcal.com
Phone: +1 (636) 247-8461
Email is recommended when possible because it allows you to provide the relevant order information in writing.
Please include:
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Order number or order ID;
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Information reasonably necessary to help us locate and verify the order;
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A statement that you are requesting cancellation; and
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Any other information reasonably necessary to process your request.
Please do not send your full credit card number, password, or other unnecessary sensitive payment or account information.
4. Cancellation Processing
When we receive a cancellation request, we will review the order and its current processing status.
The process generally includes:
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Reviewing the cancellation request and relevant order information;
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Checking whether the order can still be canceled;
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Processing the cancellation if the order remains eligible; and
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Notifying you of the cancellation result.
We make reasonable efforts to process cancellation requests promptly. However, submitting a cancellation request does not guarantee that the order can still be canceled.
If an order can no longer be canceled because it has progressed too far in processing or fulfillment, we will notify you. Once the order is delivered, you may review our Return & Refund Policy to determine whether a return or refund is available.
5. Refunds for Canceled Orders
If a cancellation is successfully completed and payment has already been processed, any applicable refund will generally be issued to the original payment method.
The time required for the refunded funds to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
If payment has not yet been processed, we will take the applicable payment status into account when handling the cancellation.
We will not intentionally process duplicate refunds for the same canceled order.
6. Order Changes
If you need to make a change to an order, please contact us as soon as possible.
Orders may move from order placement to processing, packing, or shipping fulfillment without significant delay. Once an order has progressed to one of these stages, we may no longer be able to make the requested change.
In general:
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Before shipping: You may contact us to request cancellation, subject to the current order status.
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During processing or packing: Cancellation or order changes may no longer be possible.
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After shipping: The order generally cannot be canceled or modified directly. Please wait for delivery and refer to our Return & Refund Policy for applicable return or refund options.
For information about shipping and delivery, please refer to our Shipping Policy.
7. Applicable Consumer Rights
Nothing in this Cancellation Policy is intended to limit, waive, or exclude any consumer rights or remedies that cannot legally be limited or excluded under applicable law.
If applicable law provides you with a cancellation, withdrawal, return, refund, or other consumer right, that right remains available to the extent required by law.
8. Contact Us
If you have questions about canceling an order or need assistance with an order that has already been processed or shipped, please contact us:
Xenrelcal
100 Dycus Pl
Barnhart, MO 63012
United States
Email: client@xenrelcal.com
Phone: +1 (636) 247-8461
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time