Contact Us
We’re here to help with questions about your furniture order and shopping experience.
Whether you need assistance with an order, shipping, cancellation, returns, refunds, product information, or another website-related question, you can contact Xenrelcal by email or phone.
Customer Service
Our customer service team is available to assist with order-related and general shopping questions.
For questions about an existing order, providing your Order Number or Order ID can help us locate the relevant information more efficiently.
Contact Information
Email: client@xenrelcal.com
Phone: +1 (636) 247-8461
Address: 100 Dycus Pl, Barnhart, MO 63012, United States
Email is a convenient way to contact us about order questions, shipping questions, cancellation requests, returns and refunds, product-related questions, and general customer service inquiries.
You may also contact us by phone if you need assistance with an order or another shopping-related matter.
Customer Service Hours
Monday–Friday, 9:00 AM–6:00 PM Central Time
Please contact us during these hours for customer service assistance.
Shipping Area
We currently serve customers across the United States, with shipping available nationwide within the United States.
For specific shipping information, delivery questions, tracking concerns, or other shipping-related matters, you can contact us or review our Shipping Policy.
Order Support
When contacting us about an existing order, please provide information that can reasonably help us identify and verify the order, such as:
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Order Number or Order ID;
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The basic contact information associated with the order;
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A brief description of the issue or question; and
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Other relevant order information that may reasonably be needed to assist you.
For your security, please do not send your full credit card number, account password, bank password, or other unnecessary sensitive information by email or through ordinary customer service communications.
How We Can Help
Order Questions
Contact us for questions about an existing order, order information, or other order-related concerns.
Shipping Questions
We can assist with questions about shipping and delivery, including tracking-related concerns. For complete shipping terms and information, please refer to our Shipping Policy.
Cancellation Requests
If you need to request an order cancellation, please contact us as soon as possible. Cancellation depends on the current status of the order. For complete cancellation terms, please refer to our Cancellation Policy.
Returns and Refunds
If you have a question about a return, refund, damaged product, defective product, or incorrect item, please contact us for assistance. Applicable return and refund requirements are addressed in our Return & Refund Policy.
Product Questions
You may contact us with questions about products, product information, specifications, or other details that may help you make an informed purchasing decision.
General Questions
For other questions about shopping with us or using the website, please contact us by email or phone.
Before You Contact Us
To help us assist you efficiently, please have your Order Number or Order ID available when contacting us about an existing order.
Only provide information that is reasonably necessary for your request. We do not need your full payment-card number, password, bank password, or other unnecessary sensitive credentials to handle ordinary customer service questions.
Contact Us
Xenrelcal
100 Dycus Pl
Barnhart, MO 63012
United States
Email: client@xenrelcal.com
Phone: +1 (636) 247-8461
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time
Shipping Area:
United States / U.S. nationwide