Payment Methods

We offer convenient payment options for customers shopping on our website. Available payment methods are displayed during checkout, where you can select an option supported for your order.

Accepted Payment Methods

We currently accept the following credit and debit card payment methods:

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

Available payment methods may depend on the checkout system, payment provider, transaction, or other applicable circumstances. The payment options displayed during checkout are the payment methods currently available for your order.

How Payment Works

To place an order:

  1. Select the products you would like to purchase and proceed to checkout.

  2. Enter your shipping and order information.

  3. Select an available payment method and enter the required payment information.

  4. Review your order details and submit your order.

  5. After payment is successfully authorized or processed, the order can proceed according to its applicable order and fulfillment status.

Payment status may affect whether an order can be processed. Orders are handled according to their actual order and fulfillment status.

Payment Security

We take reasonable measures to help protect payment and transaction information.

For your protection:

  • Enter payment information only through the secure checkout provided on our website.

  • Keep your card details, account passwords, PINs, and other authentication information private.

  • Do not send your full card number, CVV, PIN, or account password through ordinary email or customer service communications.

  • Contact us if you receive a payment-related message that you do not understand or believe may be suspicious.

We do not ask customers to send full payment-card numbers or account passwords by email.

Payment transactions may be processed by third-party payment service providers. Payment processing may be subject to the security practices, terms, and procedures of those providers.

Payment Issues

If your payment cannot be completed, you may:

  • Check that the payment information you entered is accurate;

  • Confirm that your card is valid and available for use;

  • Contact your card issuer or financial institution if the payment continues to be declined;

  • Try another payment method supported during checkout; or

  • Contact us if you still cannot complete your order.

A failed, declined, or incomplete payment may prevent an order from being successfully completed.

When contacting us about a payment issue, you may provide your Order Number or Order ID and any relevant payment or order error message.

For your security, please do not send full card numbers, CVV codes, PINs, passwords, or other unnecessary sensitive payment information in your message.

Order Payment and Cancellation

By submitting an order, you confirm that you are authorized to use the payment method provided.

If you need to cancel an order, please contact us as soon as possible. An order that has not yet shipped may be eligible for cancellation depending on its current status.

Once an order has entered processing, packing, or shipping-related fulfillment, cancellation may no longer be possible.

Orders that have already shipped generally cannot be directly canceled. In that situation, please allow the order to be delivered and refer to our Return & Refund Policy for applicable return and refund options.

For complete cancellation procedures, please refer to our Cancellation Policy.

Refunds

If an order qualifies for a refund, the refund will be handled according to our Return & Refund Policy.

When applicable, a successful cancellation or refund will generally be returned to the original payment method. The time required for the funds to appear in your account may vary depending on your card issuer, payment provider, bank, or other financial institution.

For specific return eligibility, refund conditions, or return procedures, please refer to our Return & Refund Policy.

Pricing, Taxes, and Shipping

Our website serves customers throughout the United States.

Product prices and any applicable taxes are presented during the purchasing process. The amount charged may depend on the order, shipping destination, applicable taxes, and other information presented at checkout.

Shipping charges are handled according to our Shipping Policy. Orders under $185 are subject to a $7.98 shipping fee, while orders of $185 or more qualify for free standard shipping.

For complete shipping information, including processing and estimated transit times, please refer to our Shipping Policy.

Need Help?

If you have questions about payment or need assistance completing an order, please contact our customer service team.

Email: client@xenrelcal.com
Phone: +1 (636) 247-8461

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time

Address:
100 Dycus Pl
Barnhart, MO 63012
United States

For payment-related questions, please include your Order Number or Order ID and a brief description of the issue.

For your security, do not include your full card number, CVV, PIN, password, or other unnecessary sensitive payment information in your message.