Privacy policy

Effective Date: September 7, 2026

This Privacy Policy explains how Xenrelcal collects, uses, discloses, stores, and protects personal information in connection with our website, online shopping services, orders, customer support, and related activities.

This Privacy Policy is primarily intended for consumers in the United States. Privacy rights and obligations may vary depending on where you live, the services you use, and the laws that apply to your personal information.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through xenrelcal.com and in connection with our e-commerce activities, including browsing the website, placing orders, receiving products, contacting customer service, requesting returns or refunds, and communicating with us.

We may collect information directly from you, automatically through your use of the website, or through service providers and other sources where permitted by applicable law.

This Privacy Policy does not apply to websites, applications, or services operated independently by third parties. Those services may have their own privacy policies and practices.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide

You may provide information such as:

  • Name;

  • Email address;

  • Phone number;

  • Billing address;

  • Shipping address;

  • Order and transaction information;

  • Information submitted through website forms;

  • Customer service communications;

  • Return, refund, cancellation, or other after-sales information; and

  • Other information you voluntarily provide to us.

When you make a purchase, payment information may be processed by third-party payment service providers. We do not claim to directly store complete payment card numbers unless our actual systems and practices require us to do so.

Information Collected Automatically

When you visit or interact with our website, certain technical and usage information may be collected automatically, where applicable, including:

  • IP address;

  • Browser type and version;

  • Device information;

  • Operating system;

  • Pages viewed;

  • Referring pages or websites;

  • Date and time of visits;

  • Website interaction information;

  • Approximate location information; and

  • Other technical information reasonably necessary to operate, secure, and improve the website.

The information collected may depend on your device, browser settings, and the technologies enabled on the website.

3. How We Collect Information

We may collect personal information through methods including:

  • When you place or manage an order;

  • When you create or use an account, if an account function is available;

  • When you submit information through website forms;

  • When you contact customer service;

  • When you request a return, refund, cancellation, or other assistance;

  • When you browse or interact with our website;

  • Through cookies and similar technologies; and

  • Through service providers acting on our behalf, where permitted by applicable law.

We seek to collect information that is reasonably relevant to the purposes for which it is used.

4. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, and similar technologies to operate our website, maintain essential functionality, understand website usage, and improve our services.

A cookie is a small data file stored on your device by a website. Cookies may help a website remember information during a browsing session or between visits.

Depending on the functionality and technologies used on our website, cookies and similar technologies may serve different purposes.

Strictly Necessary Technologies

These technologies may be necessary for basic website functions, such as maintaining a shopping cart, supporting website security, maintaining a session, processing an order, or enabling other essential functionality.

Where permitted by applicable law, strictly necessary technologies may be used without separate consent when they are required for the website or requested service to function.

Functional Technologies

Functional technologies may help remember preferences, settings, or other choices and may provide a more convenient browsing experience.

Analytics Technologies

Analytics technologies may help us understand website traffic, usage patterns, and interactions so that we can evaluate and improve website performance and functionality.

Advertising Technologies

Where applicable, advertising or marketing technologies may be used to support advertising, campaign measurement, or related marketing activities.

The specific technologies and providers used on our website may change over time depending on our website functionality and service providers.

Managing Cookies

Depending on your browser and any cookie-management tools available on our website, you may be able to manage or disable certain cookies through your browser settings or available privacy controls.

Where applicable law requires consent for non-essential cookies or similar technologies, we will seek the required consent before enabling the relevant technologies.

If you have provided consent for optional cookies, you may withdraw that consent through available cookie settings or other privacy controls. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Disabling certain cookies may affect some website functionality.

5. How We Use Personal Information

We may use personal information for purposes including:

  • Processing and fulfilling orders;

  • Arranging shipping and delivery;

  • Providing customer service;

  • Responding to questions and inquiries;

  • Processing returns, refunds, cancellations, and other after-sales requests;

  • Operating and maintaining the website;

  • Remembering relevant preferences and website settings;

  • Improving website functionality and user experience;

  • Monitoring and maintaining website security;

  • Detecting and preventing fraud, abuse, or unauthorized activity;

  • Protecting our website, customers, and business operations;

  • Communicating with you about orders, transactions, and services;

  • Sending marketing communications where legally permitted and where required consent has been obtained;

  • Complying with applicable legal obligations; and

  • Establishing, exercising, or defending legal rights where appropriate.

We use personal information for purposes that are reasonably related to our business operations and permitted by applicable law.

6. How We Share Personal Information

We may disclose or make personal information available to certain categories of third parties when reasonably necessary to operate our business, provide services, process transactions, or comply with legal requirements.

These categories may include:

  • Payment processors;

  • Shipping and delivery providers;

  • Website hosting and technology providers;

  • Customer service providers;

  • Analytics providers;

  • Marketing or advertising service providers, where applicable;

  • Fraud prevention and security providers;

  • Professional advisers;

  • Government authorities or law enforcement when legally required; and

  • Other service providers that process information on our behalf.

For example, information necessary to fulfill an order may be provided to shipping or delivery providers, while transaction information may be processed by payment service providers.

We may also disclose information when reasonably necessary to comply with legal obligations, respond to lawful requests, protect rights or property, investigate fraud or security incidents, or support a corporate transaction, where permitted by applicable law.

Where applicable privacy law gives certain types of disclosure or transfer a specific legal meaning, our privacy practices will be evaluated according to the definitions and requirements of the applicable law.

7. Data Retention

We do not retain personal information indefinitely.

The period for which information is retained may depend on factors including:

  • The purpose for which the information was collected;

  • The need to process or fulfill an order;

  • Customer service and after-sales requirements;

  • Business and operational needs;

  • Legal, tax, accounting, or regulatory obligations;

  • Fraud prevention and security requirements;

  • Dispute resolution; and

  • The establishment, exercise, or defense of legal claims.

We generally retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal and business requirements.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable law and reasonable data-management practices.

Certain information may need to be retained for longer periods where required or permitted by law.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

While we take reasonable measures to protect personal information, we cannot guarantee absolute security or guarantee that unauthorized access, security incidents, or data loss will never occur.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include, where applicable:

  • Accessing or obtaining information about personal information we collect, use, or disclose;

  • Requesting correction of inaccurate personal information;

  • Requesting deletion of personal information, subject to applicable exceptions;

  • Requesting certain personal information in a portable format where required by law;

  • Withdrawing consent where processing is based on consent;

  • Opting out of certain processing activities where applicable;

  • Opting out of the sale or sharing of personal information where applicable under state privacy law;

  • Requesting limitations on certain uses or disclosures of sensitive personal information where applicable;

  • Objecting to or requesting restriction of certain processing activities where applicable; and

  • Lodging a complaint with an appropriate privacy or data protection authority where applicable.

Not every right is available to every consumer, and legal exceptions or limitations may apply.

10. How to Exercise Your Privacy Rights

You may contact us regarding an applicable privacy request by email:

client@xenrelcal.com

You may use this contact method to request, where applicable:

  • Access to personal information;

  • Correction of personal information;

  • Deletion of personal information;

  • Withdrawal of consent;

  • Applicable opt-out requests; or

  • Other privacy-related assistance.

To protect personal information, we may take reasonable steps to verify your identity before completing certain requests.

We will not ask you to provide unnecessary sensitive information solely for the purpose of verifying a privacy request.

We will process applicable privacy requests in accordance with the requirements and timeframes established by applicable law. Certain requests may be subject to legal exceptions or limitations.

Where required by applicable law, we will provide information about available appeal procedures or other applicable remedies.

11. Withdrawal of Consent

Where we process personal information based on your consent, you may withdraw that consent at any time, subject to applicable law.

You may withdraw consent for certain optional cookies through available cookie settings or browser controls. You may also contact us at client@xenrelcal.com regarding withdrawal of consent for applicable processing activities.

Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn.

Withdrawing consent does not necessarily result in deletion of all personal information. We may continue to process or retain information where another lawful basis applies or where retention is required or permitted by law.

12. Legal Basis for Processing

Where applicable data protection law requires us to identify a legal basis for processing personal data, the applicable legal basis will depend on the nature and purpose of the processing.

Potential legal bases may include:

Performance of a Contract

We may process information when necessary to enter into or perform a contract with you, such as processing an order, arranging delivery, or providing services you request.

Consent

We may rely on consent for certain processing activities where applicable, including certain optional cookies, similar technologies, or marketing communications when consent is legally required.

Compliance With a Legal Obligation

We may process information when necessary to comply with applicable legal, tax, accounting, regulatory, or other legal obligations.

Legitimate Interests

Where permitted by applicable law, we may process information based on legitimate interests, such as maintaining website security, preventing fraud, improving our services, protecting our business operations, or handling certain customer communications.

Where required, we will consider the relevant interests and the potential impact of processing on individuals.

The legal basis applicable to a particular processing activity depends on the circumstances and the law governing that processing.

13. U.S. Privacy Laws

This Privacy Policy is intended for a website serving the U.S. market and is intended to be applied in accordance with applicable U.S. federal, state, and other relevant privacy and consumer protection requirements.

The United States does not have one single comprehensive privacy law that applies uniformly to every consumer and every business. Privacy requirements can differ by state and may depend on factors such as the consumer's location, the nature of the business, the type of information processed, and applicable statutory thresholds.

Where applicable, we will comply with relevant state privacy requirements, including applicable provisions of the California Consumer Privacy Act, as amended by the California Privacy Rights Act, and other applicable state privacy laws.

Consumers may have additional rights under applicable state law, including rights relating to access, correction, deletion, data portability, and certain opt-out requests.

Where required by applicable law, we will provide applicable methods for exercising these rights.

We do not assume that a particular U.S. privacy law applies to every visitor or customer. Rights and obligations are determined based on applicable law and the circumstances of the individual and the processing activity.

Nothing in this Privacy Policy is intended to waive, limit, or exclude a right that cannot lawfully be waived or excluded.

14. International Privacy Rights

Certain data protection laws may apply depending on the circumstances, including the location of the individual, the nature of the services provided, and the applicable legal requirements.

If applicable data protection law, including the GDPR, applies to a particular processing activity, we will process personal data in accordance with the requirements applicable to that processing.

Depending on applicable law, individuals in the European Economic Area, the United Kingdom, or other jurisdictions with similar data protection frameworks may have rights such as:

  • Access to personal data;

  • Correction of inaccurate data;

  • Deletion of personal data;

  • Restriction of processing;

  • Data portability;

  • Objection to certain processing;

  • Withdrawal of consent where processing is based on consent; and

  • The right to lodge a complaint with a relevant supervisory or data protection authority.

The availability of these rights depends on applicable law and the circumstances of the processing.

Where the GDPR applies, we will follow applicable data protection principles and requirements, including requirements relating to lawfulness, transparency, purpose limitation, data minimization, accuracy, retention, and security.

We do not represent that the GDPR applies to every U.S. customer or every activity conducted through the website.

15. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at client@xenrelcal.com so that we can review the situation and take appropriate action where required by law.

Nothing in this section limits any rights or protections provided to children under applicable law.

16. Third-Party Links and Services

Our website may contain links to third-party websites or may use third-party services to support functions such as payment processing, shipping, technology, analytics, customer support, or other business operations.

Third-party websites and services may collect or process information according to their own privacy policies and practices.

We are not responsible for third-party privacy practices beyond what is required by applicable law. We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, legal requirements, or privacy practices.

When we make changes, we will publish the revised policy on our website and update the Effective Date shown at the beginning of the policy.

Where required by applicable law, we will provide additional notice or obtain any required consent in connection with material changes.

18. Contact Us

If you have questions about this Privacy Policy, your personal information, cookies, consent, or an applicable privacy request, please contact us:

Xenrelcal
100 Dycus Pl
Barnhart, MO 63012
United States

Email: client@xenrelcal.com
Phone: +1 (636) 247-8461

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time