Shipping policy

Effective Date: September 7, 2026

At Xenrelcal, we aim to provide clear and reliable shipping information so that you can understand how your order will be processed, shipped, and delivered.

This Shipping Policy explains our shipping destinations, shipping rates, order processing times, estimated transit times, tracking information, delivery issues, and procedures for shipping address changes and order cancellations.

1. Shipping Destinations

We currently ship orders to addresses within the United States.

Shipping availability may vary depending on the product, delivery address, order details, or applicable transportation restrictions.

If we are unable to ship an order to the address provided, we will contact you or provide appropriate information regarding the order.

2. Shipping Rates

Our standard shipping rates are based on the order amount:

• Orders under $185: $7.98 shipping fee

• Orders of $185 or more: Free standard shipping

The $185 threshold is based on the order amount used to determine the applicable shipping rate.

Unless otherwise stated at the time of purchase, additional shipping promotions, discounts, or shipping methods are not included in the standard shipping rates described above.

Any applicable shipping charges will be displayed during the ordering process before you complete your purchase.

3. Order Processing Time

Orders typically require 1–3 business days to be processed before shipment.

Processing time is separate from transit time. The 1–3 business-day period refers to the time needed to review, prepare, and process an order before it is handed over to the shipping carrier.

Business days generally do not include weekends or applicable holidays.

Processing times may occasionally take longer due to order volume, operational circumstances, or other factors.

4. Shipping Methods and Estimated Transit Time

Orders are primarily shipped using DHL or UPS.

After an order has been shipped, the estimated transit time is approximately 5–8 business days.

The estimated shipping timeline is therefore:

• Order processing: 1–3 business days

• Estimated transit: 5–8 business days

• Primary carriers: DHL or UPS

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery times may vary depending on the carrier, delivery address, weather, transportation conditions, holidays, and other circumstances affecting shipment.

5. Taxes and Duties

Applicable taxes and related tax amounts are included in the corresponding product prices or otherwise presented during the checkout process, as applicable.

For orders shipped within the United States, we arrange shipping and logistics through our designated service providers.

Where applicable, our logistics arrangements are intended to address the relevant customs-clearance or delivery procedures associated with the shipment.

If an unusual tax, customs, regulatory, or delivery issue affects your order, please contact us so that we can review the circumstances and provide appropriate assistance.

6. Order Tracking

After your order has been shipped, tracking information will be provided when available.

You may use the tracking information associated with your shipment to check the delivery status.

Tracking information may take some time to appear or update after the package has been handed over to the carrier.

DHL or UPS tracking systems may also experience temporary delays in displaying shipment updates.

If you receive a shipping notification but the tracking information has not yet changed, this does not necessarily mean that your package has been lost.

If tracking information remains unchanged for an extended period or appears unusual, please contact us so that we can help review the shipment status.

7. Shipping Delays

We make reasonable efforts to process and ship orders within the estimated timeframes described in this policy. However, delivery may occasionally take longer than expected.

Possible causes of delay may include:

• Severe weather;

• Carrier delays;

• Holidays;

• Transportation disruptions;

• Unexpected operational issues;

• Delivery address issues; or

• Other circumstances beyond our reasonable control.

Estimated shipping and transit times are not guaranteed delivery dates.

If your order has not arrived within the expected delivery timeframe, please contact us with your order information. We will review the available information and assist you in checking the shipment status.

8. Damaged Packages

If your package or product appears to have been damaged during transportation, please contact us as soon as reasonably possible.

Please provide your order number and a description of the issue.

Where reasonably necessary, we may ask for photographs of the product, packaging, shipping label, or other information that may help us evaluate the situation.

We will review the circumstances and provide an appropriate resolution in accordance with our applicable return, refund, and after-sales policies.

9. Lost or Delayed Packages

If your tracking information indicates that a package may be lost, has an unusual status, or has not received a meaningful delivery update for an extended period, please contact us.

We will review the order and available tracking information and, where appropriate, coordinate with the applicable carrier to investigate the shipment.

We will work with you to address the issue based on the circumstances and applicable policies.

Customers are not required to independently resolve carrier-related issues without contacting us for assistance.

10. Shipping Address

Please provide a complete and accurate shipping address, recipient name, and other delivery information when placing your order.

If you notice an error in your shipping information, please contact us as soon as possible.

If the order has not yet been processed or shipped, we may be able to update the shipping information.

Once an order has entered processing, packaging, or shipment, an address change may no longer be possible.

After an order has been shipped, we generally cannot guarantee that the shipping address can be changed.

If an incorrect or incomplete address results in a failed delivery, returned shipment, or the need for additional delivery arrangements, additional processing or shipping costs may apply depending on the circumstances.

We will review these situations based on the individual circumstances rather than automatically assigning all delivery-related costs to the customer.

11. Order Changes and Cancellations

If you need to change your order or request cancellation, please contact us as soon as possible, preferably by email.

Whether an order change or cancellation can be completed depends on the current status of the order.

Before shipment

You may request cancellation of an order that has not yet shipped. Eligible cancellations will be handled in accordance with our Return & Refund Policy.

During processing or packaging

Changes or cancellation may no longer be possible once an order has entered processing or packaging.

After shipment

A shipped order generally cannot be canceled or modified directly.

If a shipped order can no longer be canceled and you would like to return the product, you may request a return under our applicable return policy.

Any consumer rights that apply under applicable law remain unaffected.

12. Delivery Issues

We recommend checking the condition of your package when it arrives.

If you notice visible damage to the outer packaging or product, you may take photographs to document the condition and contact us as soon as reasonably possible.

For missing, damaged, incorrect, or otherwise problematic deliveries, please provide your order number and a description of the issue.

Photographs or other information may be requested where reasonably helpful for evaluating the problem.

We will review the available information and assist with the appropriate next steps under our applicable policies.

13. Contact Us

If you have questions about shipping, tracking, delivery delays, address changes, damaged packages, lost shipments, or order cancellations, please contact us:

Xenrelcal
100 Dycus Pl
Barnhart, MO 63012
United States

Email: client@xenrelcal.com
Phone: +1 (636) 247-8461

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time

For shipping and order-related questions, we recommend contacting us by email so that we can review the relevant order and shipment information.